<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>About The Company<br/><br/></strong>Superchat, founded in 2020 in Berlin by Yilmaz and Mika, is an innovative technology company dedicated to transforming business communication. With over 7,500 enterprise clients and a strong growth trajectory, we are committed to providing a comprehensive messaging platform that unifies multiple communication channels such as WhatsApp, Instagram, Facebook, and more. Our platform enables businesses to effortlessly send newsletters, build customer relationships, and promote their products and services through a single, user-friendly interface. Supported by Series A funding of 15.6 million USD from leading investors like Blossom Capital and 468 Capital, Superchat is at the forefront of the SaaS and messaging industry. We foster a dynamic, inclusive, and fast-paced startup culture that encourages professional and personal growth. Our headquarters is located in the vibrant district of Prenzlauer Berg, Berlin, offering a modern workspace equipped with free snacks, beverages, and state-of-the-art facilities. At Superchat, we believe diversity enhances innovation and are committed to creating an inclusive environment for all applicants, regardless of gender, origin, nationality, or faith. Join us as we continue to revolutionize business communication globally.<br/><br/><strong>About The Role<br/><br/></strong>We are seeking a dedicated and proactive Customer Support Specialist to join our growing team at Superchat. In this pivotal role, you will serve as the primary point of contact for our diverse customer base, managing inquiries through our live chat platform. Your responsibilities will include resolving customer issues efficiently, collaborating closely with internal teams such as Sales, Product, and Customer Success to improve support processes, and identifying opportunities for product enhancements based on customer feedback. You will play a vital role in ensuring our clients receive exceptional service, fostering long-term relationships, and contributing to the continuous development of our support infrastructure. This position offers a unique opportunity to work within a fast-evolving startup environment, gaining insights into SaaS solutions, customer engagement, and cross-departmental collaboration. Your contributions will directly impact customer satisfaction and retention, helping Superchat maintain its position as a leader in business messaging solutions.<br/><br/><strong>Qualifications<br/><br/></strong>The ideal candidate will possess relevant experience in customer support or client-facing roles, preferably within the SaaS or B2B technology sectors. A strong technical understanding and excellent communication skills in both German and English (B2-C2 level) are essential. Candidates should demonstrate strong analytical abilities, problem-solving skills, and resilience in handling complex customer issues. The ability to manage multiple projects simultaneously with high levels of responsibility and initiative is crucial. We value proactive individuals who are motivated to learn and grow within a dynamic startup environment. Prior experience with support tools, CRM systems, or familiarity with product feedback loops will be considered advantageous.<br/><br/><strong>Responsibilities<br/><br/></strong><ul><li>Serve as the main point of contact for customer inquiries via live chat, email, or phone, ensuring timely and effective resolution of issues.</li><li>Work closely with cross-functional teams including Sales, Product, and Customer Success to coordinate support efforts and improve overall customer experience.</li><li>Prioritize and manage multiple customer requests and projects simultaneously, maintaining high-quality service standards.</li><li>Identify patterns and recurring issues in customer feedback, and communicate these insights to the product team for continuous improvement.</li><li>Assist in developing and refining support documentation, FAQs, and onboarding materials to enhance customer self-service options.</li><li>Participate in team meetings and training sessions to stay updated on product features and support best practices.</li><li>Contribute to a positive team environment by sharing knowledge and supporting colleagues in achieving team goals.<br/><br/></li></ul><strong>Benefits<br/><br/></strong><ul><li>26 days of paid vacation plus two additional days off during Christmas and New Year’s holidays.</li><li>Choice between a membership with Urban Sports Club or John Reed, or transportation benefits such as travel cards or dance subscriptions.</li><li>Regular company and team-building events to foster a collaborative work environment.</li><li>Annual personal development budget of 500 euros to support participation in conferences, courses, books, or career coaching.</li><li>A vibrant and inclusive startup culture that encourages rapid professional and personal growth.</li><li>A modern office located in the heart of Berlin, equipped with free snacks, beverages, and excellent facilities to support a productive workday.<br/><br/></li></ul>Equal Opportunity<br/><br/>Superchat is committed to fostering an inclusive environment where diversity is celebrated. We welcome applications from all qualified candidates regardless of gender, ethnicity, nationality, religion, or background. Our hiring process is designed to be fair and equitable, ensuring equal opportunities for everyone. We believe that diverse teams drive innovation and excellence, and we are dedicated to creating a workplace where everyone can thrive. By submitting your application, you agree to our privacy policies and acknowledge our commitment to equal opportunity employment.<br/><br/> </div>