<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>What makes this role special</p><ul><li>Responsibility for one's own client portfolio with direct impact </li><li>Combination of operations, engineering and customer work </li><li>Opportunity to actively shape standards, processes and automations </li><li>Use of modern technologies including AI in daily operations </li><li>Close collaboration within the team and with customers on an equal footing</li></ul><p><br/></p><p><strong><em>What you can expect from us</em></strong></p><p><strong>Lead Engineer role for your customer portfolio</strong></p><ul><li>Main technical responsibility for assigned customers (including deputy) </li><li>Comprehensive support and continuous development of IT environments </li><li>Close collaboration with Engineering and Service Management for comprehensive customer support</li></ul><p><br/></p><p><strong>Handling customer requests</strong> </p><ul><li>Analysis, prioritization and sustainable resolution of incidents, requests and changes </li><li>Structured error analysis and troubleshooting across multiple system levels </li><li>Ensuring high service quality and stable customer environments</li></ul><p><br/></p><p><strong>Direct exchange at the customer's site</strong></p><ul><li>Occasional on-site deployments directly at the customer's location </li><li>Insight into the real-world use of IT environments in everyday work </li><li>The ability to understand and further develop solutions directly within the customer context.</li></ul><p><br/></p><p><strong>Further development, standardization &amp; automation</strong></p><ul><li>Identification of optimization potential in customer environments and processes </li><li>Standardization of recurring processes </li><li>Automation to increase efficiency and quality </li><li><strong>Use of AI in everyday operations</strong> </li><li>Identification of AI use cases in ticket processing and operations </li><li>Co-design and implementation of automations with AI support </li><li>Active development of team working methods through new technologies </li></ul><p><br/></p><p><strong>Projects</strong> </p><ul><li>Participation in projects and independent implementation of sub-projects </li><li>Support in the introduction of new solutions and services</li></ul><p><br/></p><p><strong>What you bring</strong> </p><ul><li>Training in the field of computer science (systems engineering / platform development) </li><li>Several years of experience in IT operations or systems engineering </li><li>Solid knowledge of Microsoft technologies (M365, Azure) and infrastructure </li><li>Experience in troubleshooting and dealing with complex system landscapes </li><li>Initial experience in automation, standardization and new technologies (e.g. AI) </li><li>Customer-oriented thinking and clear communication </li><li>Independent, structured work style and sense of responsibility </li><li>Driving licence category B </li><li>Excellent German skills and good English skills</li></ul><p><br/></p><p><strong>What we offer</strong> </p><ul><li>An environment where you can take on responsibility and help shape things. </li><li>Exciting and diverse customer environments </li><li>A team with strong cohesion and active knowledge exchange </li><li>Space for professional and personal development </li><li>Modern working methods with flexibility and personal responsibility</li></ul> </div>