Support Engineer
<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>System Support Engineer: Laboratory / Technical or Mechanical / Biosafety levels S1 and S2 / Highly regulated industry / Network Administration / Troubleshooting/ English</strong></p><p><br/></p><p><strong>Tasks & Responsibilities: </strong></p><p>• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects. </p><p>• Install (hardware and software) according to installation manuals in the client database. </p><p>• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues. </p><p>• Manage the deployment and servicing of various systems and their specific configurations. </p><p>• Ensure comprehensive documentation in accordance with established quality standards. </p><p>• Provide technical support for global development trials. </p><p><br/></p><p><strong>Must Haves:</strong></p><p>• HF or an academic degree in technical engineering or a life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with corresponding professional experience </p><p>• Min. first experiences in and/or willingness to work in a highly regulated industry and in laboratories with biosafety levels S1 and S2 </p><p>• First experiences in technical/mechanical occupation </p><p>• A customer- and service-oriented team player with excellent communication and collaboration skills, featuring an autonomous and proactive work style</p><p>• Proficiency in English (written and spoken) is essential for our global environment; German is a significant plus</p><p><br/></p><p>Nice to Haves: </p><p>• IT/Tool Skills: Network Administration & Troubleshooting (Entry Level) </p><p>• Experience servicing diagnostic instruments is advantageous, and previous involvement in Equipment Management is beneficial </p><p>• Proven expertise in the resolution of technical problems within interdisciplinary environments (laboratory, software, hardware, diagnostic workflow) </p><p>• GMP Experience</p><p><br/></p><p>Role: lab Support Engineer</p><p>Workplace: Zug</p><p>Pensum: 100%</p><p>Start:ASAP</p><p>Duration: 9++ months</p><p>Deadline :23.04.2026</p> </div>