<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>Overview</strong></p><p><br/></p><p>Alldus is currently working with a Global Elite ServiceNow Partner seeking to hire an experienced ServiceNow Business Analyst to join their growing team in Germany on a permanent basis.</p><p><br/></p><p>This is an exciting opportunity to work on large-scale digital transformation projects, helping customers improve both customer and employee experiences through ServiceNow. The role will focus on CSM, HRSD, Employee Experience, and AI-powered service solutions.</p><p><br/></p><p>The ideal candidate will have experience gathering business requirements, leading workshops, and translating customer needs into effective ServiceNow solutions while supporting the adoption of AI-driven workflows and automation.</p><p><br/></p><p><strong>Responsibilities</strong></p><p><br/></p><ul><li>Analyse, gather, and document business requirements focused on ServiceNow CSM and HRSD processes</li><li>Facilitate customer workshops and support process definition, optimisation, and fit-gap analysis (As-Is / To-Be)</li><li>Translate business requirements into functional and technical ServiceNow solution designs</li><li>Support the implementation of CSM, HRSD, and Employee Experience solutions</li><li>Identify opportunities for AI-powered automation, self-service, virtual agents, and intelligent workflow solutions</li><li>Contribute to AI-native and agent-based workflow design within the ServiceNow platform</li><li>Support testing, user acceptance activities, go-live planning, and hypercare phases</li><li>Collaborate with project teams and stakeholders to ensure successful project delivery</li><li>Contribute to ServiceNow best practices and knowledge sharing across the organisation</li></ul><p><br/></p><p><strong>Requirements</strong></p><p><br/></p><ul><li>Experience working as a Business Analyst or Consultant within the ServiceNow ecosystem</li><li>ServiceNow certification such as CSA, CIS-HRSD, or similar</li><li>Experience working with CSM and/or HRSD</li><li>Strong understanding of business process analysis, process modelling, and workflow design</li><li>Experience working within Agile, Scrum, Waterfall, or Hybrid delivery environments</li><li>Interest in or exposure to Artificial Intelligence, automation, and digital transformation initiatives</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and stakeholder management abilities</li><li>Fluent German and strong English language skills</li></ul><p><br/></p><p><strong>Preferred Experience</strong></p><p><br/></p><ul><li>Experience supporting Public Sector, Utilities, or Energy customers</li><li>Exposure to regulated or complex service environments</li><li>Knowledge of AI-driven service processes, virtual agents, and intelligent automation</li><li>Experience contributing to Employee Experience transformation initiatives</li></ul><p></p> </div>