<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>Senior ServiceNow Business Analyst | CSM / HRSD | Germany | Hybrid</strong></p><p><br/></p><p>Our client is a leading technology and digital transformation organisation with a strong focus on ServiceNow solutions and is expanding its ServiceNow capability in Germany.</p><p><br/></p><p>They are looking for a German-speaking ServiceNow Business Analyst to join a newly established Centre of Excellence in Berlin. Leveraging your experience across HRSD &amp; CSM, you will lead requirements gathering, stakeholder engagement and solution design across complex ServiceNow transformation programmes.</p><p><br/></p><p><strong>Responsibilities</strong></p><ul><li>Analyse, prioritise and translate business requirements into scalable ServiceNow HRSD and CSM solutions.</li><li>Lead workshops and advise stakeholders on best-practice customer and employee service processes.</li><li>Design end-to-end ServiceNow solutions, considering integrations, governance and platform standards.</li><li>Identify and deliver AI-enabled use cases including intelligent automation, Virtual Agent and self-service capabilities.</li><li>Support project delivery from discovery through to go-live, managing key stakeholder relationships throughout.</li><li>Contribute to practice growth through pre-sales activities, RFP/RFI responses, proposal development, client presentations and solution demonstrations.</li><li>Help shape the new Centre of Excellence by mentoring colleagues, sharing knowledge and supporting capability development.</li></ul><p><br/></p><p><strong>Skillset</strong></p><ul><li>Fluent <strong>German and English</strong>.</li><li>Proven experience as a ServiceNow Business Analyst or Consultant, with a strong focus on CSM or HRSD.</li><li>Strong understanding of the ServiceNow platform, including workflows, integrations and solution architecture.</li><li>Experience supporting sales and business development activities, including RFPs, bids, proposals and client-facing presentations.</li><li>Experience with emerging technologies, including AI and Now Assist.</li><li>ServiceNow certifications such as CSA, CIS CSM or CIS HRSD are highly desirable.</li><li>Excellent communication, stakeholder management and workshop facilitation skills.</li></ul><p><br/></p><p><strong>What You Can Expect</strong></p><ul><li>Flexible hybrid working arrangements.</li><li>Flexible working hours and time-off models.</li><li>Opportunities for professional development and technical training.</li><li>Opportunities to work on complex, enterprise-scale transformation programmes.</li><li>A collaborative environment with opportunities to develop into more senior consulting and solution leadership positions.</li><li>Employee wellbeing and support programmes.</li><li>Additional mobility and employee benefits.</li></ul><p><br/></p><p>Contact Kylec@alldus.com with an updated CV to learn more.</p><p><br/></p> </div>