<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>About The Company<br/><br/></strong>SIGNAL IDUNA Gruppe is one of Germany's leading insurance and financial services providers, with headquarters located in Hamburg and Dortmund. Over recent years, the company has undergone a significant transformation, embracing modern, agile work environments characterized by openness, innovation, and a customer-centric approach. Committed to fostering a diverse and inclusive culture, SIGNAL IDUNA values different perspectives and experiences as essential drivers of innovation and growth. The organization emphasizes mutual respect and trust among its employees, creating an environment where ideas can flourish and contribute to shaping the future of insurance and financial services. As part of their ongoing digital transformation, SIGNAL IDUNA is dedicated to redefining customer interactions and leveraging cutting-edge technologies to deliver exceptional service experiences.<br/><br/><strong>About The Role<br/><br/></strong>We are seeking a visionary and highly skilled Business Analyst (m/w/d) to join our AI Contact Center team. In this role, you will be at the forefront of our digital transformation efforts, focusing on designing and optimizing intelligent customer interaction processes through artificial intelligence. Your primary responsibility will be to analyze existing workflows, translate business visions and technological trends into actionable features, and develop innovative AI-driven solutions that enhance the customer experience. You will work closely with cross-functional teams—including IT, partners, and management—to model and re-engineer end-to-end processes, integrating AI and machine learning capabilities to create autonomous workflows. Your expertise will help push the boundaries of what is technologically possible, setting new standards in conversational AI and automation within the insurance industry.<br/><br/><strong>Qualifications<br/><br/></strong><ul><li>A completed degree in (Wirtschafts-)Informatik, Business Administration, or a comparable qualification.</li><li>Deep expertise in leading Conversational AI platforms such as Google Dialogflow, Parloa, or Cognigy, with the ability to push their capabilities to new limits and establish new standards.</li><li>Profound understanding of Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning architectures and functionalities.</li><li>Strong skills in designing and refining structured prompts to steer AI behavior effectively within business contexts.</li><li>Holistic thinking to design intelligent AI agents and autonomous workflows capable of managing complex end-to-end processes independently.</li><li>Experience in developing system-spanning processes where AI agents interact via APIs with internal and external services autonomously.</li><li>Proactive identification of automation potentials and development of innovative use cases along the customer lifecycle, with a focus on minimizing risks such as bias, data privacy issues, and harmful behaviors.</li><li>Agile mindset with a proven ability to create user stories, adapt to setbacks as learning opportunities, and maintain motivation in challenging situations.</li><li>Excellent command of German and English, both written and spoken.<br/><br/></li></ul><strong>Responsibilities<br/><br/></strong><ul><li>Translate business visions and technological trends into feasible features, clearly articulated through user stories and iterative product roadmaps.</li><li>Model and analyze existing processes using methodologies such as BPMN 2.0, and reimagine end-to-end workflows incorporating AI applications.</li><li>Coordinate actively with relevant departments, including IT, partners, and management, to ensure successful implementation of complex transformation initiatives.</li><li>Deeply understand complex business scenarios and prepare data-driven, compelling recommendations for senior management, ensuring measurable economic benefits from technology investments through detailed cost-benefit analyses.</li><li>Design, develop, and optimize prompts and instructions to reliably control AI models, ensuring accurate and consistent responses.</li><li>Create intelligent AI agents and autonomous workflows that can independently manage complex processes across multiple systems and platforms.</li><li>Identify automation opportunities proactively and develop new, value-adding use cases that improve operational efficiency and customer experience.</li><li>Ensure compliance with data privacy standards and actively work to minimize risks related to bias, misuse, and security vulnerabilities in AI implementations.<br/><br/></li></ul><strong>Benefits<br/><br/></strong><ul><li>Opportunity to contribute to impactful digital transformation projects within a leading insurance group.</li><li>Flexible working hours to support work-life balance.</li><li>Possibility to improve your ecological footprint through initiatives such as E-Bike leasing.</li><li>Enjoy 30 days of vacation annually, with options for travel and outdoor activities in sunny or mountainous regions.</li><li>Be part of a dynamic, motivated team dedicated to shaping the future of SIGNAL IDUNA.</li><li>Access to on-site amenities including a company restaurant, cafeteria, shop, and late-night snack options.</li><li>Employee discounts on insurance products and services.<br/><br/></li></ul>Equal Opportunity<br/><br/>SIGNAL IDUNA Gruppe is committed to promoting diversity and equal opportunity in the workplace. We welcome applicants from all backgrounds, regardless of gender, age, ethnicity, disability, or other characteristics. Our hiring processes are designed to ensure fair treatment and equal chances for all candidates. We believe that a diverse workforce enriches our organization and contributes to innovative solutions and better service for our customers. </div>