<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>About The Company<br/><br/></strong>Atlassian is a global leader in enterprise software solutions, dedicated to empowering teams to collaborate more effectively and achieve their goals. With a focus on innovation and inclusivity, Atlassian develops a suite of products that facilitate project management, software development, and team communication. The company prides itself on fostering a diverse and dynamic work environment where every employee's contribution is valued. Atlassian operates with a distributed-first approach, allowing employees to work from anywhere in the world, supporting work-life balance and flexibility. Committed to ethical practices and social responsibility, Atlassian continuously strives to create a positive impact both within its organization and in the broader community.<br/><br/><strong>About The Role<br/><br/></strong>We are seeking a highly skilled Principal Data Scientist to join our Service Enablement Team within the Customer Support Organization. This pivotal role involves leveraging advanced data science techniques, including natural language processing (NLP) and large language models (LLMs), to analyze customer interactions and identify sources of friction. The successful candidate will serve as a strategic thought leader, providing data-driven insights that influence decision-making and improve our products and services. You will collaborate closely with cross-functional teams, including product managers, engineers, and executives, to develop measurement frameworks, build machine learning models, and deploy tools that enhance customer experience and support business growth. Mentoring junior data scientists and fostering a culture of continuous learning are also key aspects of this role, which aims to drive innovation and excellence in data science practices across the organization.<br/><br/><strong>Qualifications<br/><br/></strong><ul><li>8+ years of experience in Data Science or related fields; 10+ years preferred with a post-graduate degree in Statistics, Mathematics, Econometrics, or Computer Science</li><li>Proven ability to lead impactful data science projects that influence business strategy and performance</li><li>Expertise in applying a broad range of machine learning methods, including NLP and LLMs, to solve complex business problems</li><li>Experience managing end-to-end machine learning projects, including deployment, monitoring, and iteration</li><li>Proficiency in SQL and at least one programming language such as Python or R, with familiarity in libraries like Pandas, Numpy, Scikit-learn, etc.</li><li>Exceptional focus on output quality, balancing rapid delivery with long-term excellence</li><li>Ability to communicate complex technical concepts clearly to diverse audiences and craft compelling narratives for non-technical stakeholders</li><li>Proficiency in data visualization tools such as Streamlit or Tableau<br/><br/></li></ul><strong>Responsibilities<br/><br/></strong><ul><li>Influence strategy and key decision-making processes by surfacing insights derived from customer interaction data</li><li>Define, track, and report on department-level metrics and key results to the Customer Support Executive team</li><li>Design and implement measurement frameworks, machine learning models, and NLP/LLM tools to accelerate growth and enhance product quality</li><li>Lead initiatives to identify customer friction points across various interaction channels and develop solutions to address them</li><li>Collaborate with cross-functional teams to integrate data science solutions into existing products and workflows</li><li>Mentor and train team members in advanced data science techniques, fostering a culture of continuous learning and technical excellence</li><li>Stay current with emerging trends and technologies in data science, NLP, and machine learning to ensure best practices are adopted<br/><br/></li></ul><strong>Benefits<br/><br/></strong><ul><li>Comprehensive health coverage including medical, dental, and vision plans</li><li>Paid volunteer days to support community engagement</li><li>Wellness resources and programs to promote work-life balance</li><li>Flexible work arrangements supporting remote and hybrid work models</li><li>Competitive compensation packages aligned with industry standards</li><li>Opportunities for professional development and continuous learning</li><li>Inclusive and diverse work environment that values every contribution<br/><br/></li></ul>Equal Opportunity<br/><br/>At Atlassian, we are committed to creating an inclusive environment where all employees are valued and respected. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law. We believe diversity drives innovation and excellence, and we strive to ensure equal opportunity for all candidates and employees. Accommodations are available throughout the recruitment process to support applicants with disabilities. We encourage individuals from all backgrounds to apply and join our mission to unleash the potential of every team. </div>