<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>Overall Accountability</strong></p><p>As a Customer Success Manager (CSM) at Guardsix, you are responsible for retention, adoption, and expansion within Recognized Revenue through a focused set of high-value resellers and MSSPs and their End Customers.</p><p>You will ensure that partners and their customers realize measurable value from Guardsix solutions by driving solution adoption, service maturity, and long-term engagement.</p><p>You will work closely with partners in a post-sales, partner-centric model, supporting them in delivering and scaling their cybersecurity services based on Guardsix offerings.</p><p>You will position Guardsix as a strategic cybersecurity partner by enabling partners to successfully operate, expand, and optimize their service offerings and by aligning solutions to evolving customer needs.</p><p><br/></p><p><strong>Key Responsibilities</strong></p><ul><li>Drive retention and account based growth within your assigned portfolio of partners and their customers</li><li>Ensure successful onboarding and continuous enablement of partners and their customers</li><li>Execute the renewal and up-sell opportunity lifecycle</li><li>Monitor partner and customer health, identify risks early, and proactively drive mitigation actions</li><li>Conduct regular business reviews (QBRs) with partners to review performance, KPIs, and growth opportunities</li><li>Act as a trusted advisor to partners and key stakeholders (including CISOs, IT leaders, and executives)</li><li>Provide ongoing enablement including best practices, use cases, and operational guidance</li><li>Collaborate with partners to improve service delivery quality and customer satisfaction</li><li>Maintain accurate data on partner health, adoption metrics, and account status</li><li>Provide structured feedback from partners and customers to internal teams (product, program, sales)</li></ul><p><br/></p><p><strong>Competencies &amp; Requirements</strong></p><ul><li>Strong experience in Customer Success, Account Management, or Partner Success in a B2B environment</li><li>Experience working with partner ecosystems (MSSPs, MSPs, resellers)</li><li>Strong focus on retention, adoption, and customer lifetime value</li><li>Ability to identify growth opportunities within existing accounts</li><li>Excellent relationship-building and stakeholder management skills</li><li>Structured and data-driven approach to managing customer and partner success</li><li>Solid understanding of cybersecurity and/or software solutions</li><li>Ability to engage both technical and business stakeholders</li><li>Strong problem-solving mindset with proactive risk management</li><li>Willingness to travel across the region and occasionally within Europe</li></ul><p><br/></p><p><strong>Professional &amp; Technical Skills</strong></p><ul><li>Strong proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight)</li><li>Experience tracking adoption metrics, health scores, and success KPIs</li><li>Ability to translate technical capabilities into business value for partners and customers</li><li>Experience supporting service delivery and operational excellence in partner environments</li></ul><p><br/></p><p><strong>Leadership &amp; Collaboration</strong></p><ul><li>Collaborate closely with partners and internal teams (sales, presales, marketing, product, program management)</li><li>Act as a key coordination point between partners, end customers, and Guardsix in the post-sales phase</li><li>Support RSMs in identifying and executing expansion opportunities</li><li>Influence both internal and external stakeholders to drive long-term partner success</li></ul><p><br/></p><p><strong>Experience &amp; Background</strong></p><ul><li>5–12 years of experience in Customer Success, Account Management, or cybersecurity/SaaS environments</li><li>Proven success in managing and growing existing accounts or partner portfolios</li><li>Experience working with MSSPs or managed service environments is highly preferred</li><li>Strong track record in driving retention, adoption, and expansion</li><li>Experience managing complex, multi-stakeholder environments</li><li>Fluent in English (written and spoken)</li></ul><p><br/></p><p><strong>Why you would love working at Guardsix:</strong></p><p>We’re on a growth journey, and we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and inclusive atmosphere with great opportunities for personal growth and development.</p><p><br/></p><p>At the heart of everything we do are our values: Collaboration, Passion, and Impact. These values are not just words but our way of living. By design, we push to create a culture that is dynamic, positive, and contagious. Where each person can show up as their true self, knowing they are valued, heard, and respected.</p><p><br/></p><p>Here at Guardsix, you won’t just be solving technical problems, but as a part of our diverse and passionate global team, you’ll be joining a company dedicated to shaping the future of cybersecurity solutions.</p><p><br/></p><p><strong>Get to know Guardsix:</strong></p><p>Headquartered in Copenhagen, Denmark, with offices across Europe, the USA, and Asia, Guardsix is a multinational and multicultural cybersecurity company. Guardsix safeguards society in a digital world by helping customers and Managed Security Service Providers (MSSPs) detect cyberattacks. Combining reliable technology with a deep understanding of cybersecurity challenges, we make security operations easier, giving organizations the freedom to progress.</p><p><br/></p><p>We’re on a mission. We want to detect every cyberattack. It’s a bold mission. Some might even say it cannot be done. We’re aiming to prove otherwise. Guardsix’s SIEM and NDR technologies improve visibility and give a multi-layered approach to cybersecurity that helps customers and MSSPs navigate the complex threat landscape.</p><p><br/></p><p><strong>Ready to apply?</strong></p><p>We are interviewing candidates on an ongoing basis, so click “Apply for This Job”, and we will get back to you directly.</p><p><br/></p><p>If you have any questions about this position, please send an email to the People and Culture Team at lin@guardsix.com</p><p><br/></p> </div>