<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>Contract Type:</strong> Full-Time<br/><br/><strong>Location:</strong> Munich (On-site)<br/><br/><strong>Compensation:</strong> Competitive salary + equity stake<br/><br/><strong>Role Overview<br/><br/></strong>We are seeking a motivated <strong>Customer Success Manager</strong> to drive enterprise customer satisfaction and long-term partnerships. This role offers significant autonomy, direct collaboration with leadership, and the opportunity to shape processes in a high-growth environment.<br/><br/><strong>Key Responsibilities<br/><br/></strong><ul><li>Customer Partnership: Serve as the main point of contact for enterprise clients, ensuring satisfaction and retention. </li><li>Onboarding &amp; Implementation: Lead customers through onboarding and adoption, ensuring quick time-to-value. </li><li>Product Advocacy: Champion customer needs in product development and roadmap discussions. </li><li>Value Delivery: Support clients in achieving measurable savings and efficiency gains. </li><li>Training &amp; Adoption: Deliver training and best practices to maximize product adoption. </li><li>Cross-Functional Collaboration: Work closely with product, sales, and engineering teams to integrate customer feedback. </li><li>Process Ownership: Take ownership of new processes and projects, leaving a lasting impact. <br/><br/></li></ul><strong>Requirements<br/><br/></strong><ul><li>1–3 years of experience in customer success, account management, SaaS, B2B, or consulting </li><li>Strong communication skills with the ability to engage C-level stakeholders </li><li>Proactive, empathetic, and solution-oriented mindset </li><li>Analytical problem-solving skills with the ability to present complex issues clearly </li><li>Native German (C2) and fluent English (C1) </li><li>Willingness to work on-site in Munich with occasional customer travel </li><li>Experience in construction, supply chain, or trades is a plus <br/><br/></li></ul><strong>Benefits<br/><br/></strong><ul><li>Equity stake with voting rights + competitive salary </li><li>Significant autonomy in shaping processes and product roadmap </li><li>Close collaboration with founders and executives </li><li>Rapid career growth in a high-growth, venture-backed startup </li><li>Access to advanced AI tools and mentoring </li><li>Attractive perks: free dinners, Urban Sports Club membership, discounted apartments near the office </li><li>Flat hierarchies and fast decision-making culture <br/><br/></li></ul><strong>Hiring Process<br/><br/></strong><ul><li>Apply via talent partner </li><li>Introductory call with a co-founder </li><li>Practical exercise + role-play + cultural fit interview </li><li>Paid on-site day in Munich </li><li>Offer &amp; reference checks <br/><br/></li></ul>Skills: customer success management,b2b saas,erp,sales &amp; account management </div>