<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> Customer Success Manager (m/f/d)<p>📍 Munich, Germany | Full-Time | On-site</p><p><br/></p>Help Build the Future of Enterprise Software<p>We're looking for an ambitious and customer-focused <strong>Customer Success Manager</strong> to become the first dedicated CSM in a fast-growing, VC-backed technology startup serving enterprise customers in construction, procurement, and supply chain industries.</p><p><br/></p><p>This is a unique opportunity to build the Customer Success function from the ground up, work directly with founders and senior leadership, and play a key role in shaping both customer outcomes and product direction.</p><p><br/></p>Important Requirement⚠️ Native-Level German is Essential<p><strong>DO NOT APPLY if you do not have native-level German language skills.</strong></p><p><br/></p><p>This role involves daily communication with German-speaking enterprise customers and stakeholders. Native-level fluency in German and professional fluency in English are mandatory requirements.</p><p><br/></p>What You'll Do<ul><li>Act as the primary point of contact and trusted advisor for enterprise customers</li><li>Lead customer onboarding and implementation projects, ensuring rapid time-to-value</li><li>Build strong, long-term relationships with customer stakeholders, including senior executives</li><li>Understand customer needs and represent their voice in product development discussions</li><li>Help customers achieve measurable efficiency gains and cost savings</li><li>Deliver training, best-practice guidance, and strategic support to drive platform adoption</li><li>Partner closely with Product, Sales, and Engineering teams to improve the customer experience</li><li>Take ownership of projects, build scalable processes, and contribute to company growth beyond your core responsibilities</li></ul><li><br/></li>What We're Looking For<ul><li>1-3 years of experience in Customer Success, Account Management, Client Services, Consulting, Implementation, or a similar customer-facing role</li><li>Exceptional communication and relationship-building skills</li><li>Confidence interacting with senior stakeholders and C-level executives</li><li>Strong analytical and problem-solving abilities</li><li>A proactive, empathetic, and customer-first mindset</li><li>Pragmatic and solution-oriented with a desire to thrive in a high-performance startup environment</li><li>Experience or exposure to construction, procurement, supply chain, logistics, or skilled trades is advantageous</li><li>Willingness to work five days per week from our Munich office</li><li>Flexibility to travel occasionally to customer sites</li></ul><p><br/></p>What We Offer<ul><li>Competitive salary plus equity participation with voting rights</li><li>Opportunity to establish and shape the entire Customer Success function</li><li>Direct access to founders and executive leadership</li><li>Accelerated career growth within a rapidly scaling startup</li><li>Access to leading AI and productivity tools</li><li>Intensive mentoring and development opportunities</li><li>Urban Sports Club membership</li><li>Free dinners and discounted accommodation options near the office</li><li>High ownership, flat hierarchies, and fast decision-making</li></ul><p><br/></p>Ready for Your Next Challenge?<p>If you're excited about building strong customer partnerships, influencing product strategy, and growing with an ambitious team, we'd love to hear from you.</p><p><br/></p>Apply via LinkedIn.<ul><li><strong>Please note: Applications from candidates without native-level German language skills will not be considered.</strong></li></ul> </div>