<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>We are <strong>DONE!Berlin,</strong> an international consulting company that specializes in helping fast-growing companies of all sizes navigate the ever-changing world of work. Among other things, we help our clients attract the best talent for their company.</p><p><br/></p><p><strong>Our client SPARETECH</strong> is transforming the way manufacturing companies manage their spare parts data. Their software helps industrial businesses optimize spare parts processes, improve data quality, and increase efficiency across global production networks.</p><p><br/></p><p>As a <strong>Customer Success Manager</strong>, your mission is to drive customer retention, growth, and satisfaction by building strong, long-term partnerships and developing a deep understanding of SPARETECH’s products</p><p><br/></p><p><strong>Responsibilities</strong></p><p><br/></p><ul><li><strong>Take Ownership</strong>: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope</li><li><strong>Build Relationships</strong>: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers</li><li><strong>Present SPARETECH</strong>: Represent us at customer events and our own regional meetups</li><li><strong>Lead by Example</strong>: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team</li><li><strong>Improve Together</strong>: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product</li></ul><p><br/></p><p><strong>Qualifications</strong></p><p><br/></p><ul><li><strong>Bring Experience</strong>: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment</li><li><strong>Are Operationally Focused</strong>: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels</li><li><strong>Build Rapport Easily</strong>: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region</li><li><strong>Tech focused:</strong> You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention</li><li><strong>Understand Manufacturing</strong>: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside</li><li><strong>Speak Fluently</strong>: Are proficient in both German and English</li></ul><p></p> </div>