<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>Customer Success Manager (Foundational Hire)</strong></p><p>Berlin / Munich / Remote (EU Travel Required)</p><p><br/></p><p><strong>About the Company</strong></p><p>This is a high-growth, Series A AI company building computer vision technology for the manufacturing sector. Their platform runs directly on cameras inside factory environments, identifying inefficiencies and optimising production processes in real time.</p><p><br/></p><p>The product sits at the intersection of AI, software and physical operations, giving manufacturers clear, measurable improvements in output, efficiency and performance. It’s already being used by global industrial organisations, with strong traction across enterprise manufacturing environments.</p><p><br/></p><p><strong>The Role</strong></p><ul><li>We’re hiring the first Customer Success Manager to build and own the CS function from the ground up.</li><li>This is a foundational, high-impact role. You’ll inherit a portfolio of 15–20 enterprise customers (€1M ARR) and be responsible for retention, expansion and overall customer health, while also building the processes, structure and playbooks that will scale the function.</li><li>This is a player/manager role from day one, with expectations to hire and lead additional CS resources as the business grows.</li></ul><p><br/></p><p><strong>Responsibilities</strong></p><ul><li>Own a portfolio of 15–20 enterprise customers across manufacturing</li><li>Drive net revenue retention, renewals and expansion opportunities</li><li>Act as the primary point of contact post-sale, managing ongoing relationships</li><li>Ensure strong customer adoption and measurable value delivery</li><li>Build and implement CS processes, frameworks and customer journeys</li><li>Establish reporting on customer health, retention and engagement</li><li>Work closely with sales on handovers and expansion strategy</li><li>Act as the voice of the customer internally, influencing product and roadmap</li><li>Support onboarding, implementation and ongoing customer success initiatives</li></ul><p><br/></p><p><strong>What We’re Looking For</strong></p><ul><li>Proven experience in Customer Success within B2B SaaS or complex technical environments</li><li>Strong commercial mindset with ownership of revenue metrics (NRR, renewals, expansion)</li><li>Experience managing enterprise customers and multi-stakeholder relationships</li><li>Ability to confidently engage in technical conversations with engineering, product and operations teams</li><li>Comfortable operating in a startup or scale-up environment</li><li>Ability to build processes and structure from scratch</li><li>Highly organised, proactive and able to manage competing priorities</li><li>Experience in manufacturing, industrial tech or similar environments is beneficial, but not essential</li></ul><p><br/></p><p><strong>What’s Offered</strong></p><ul><li>Opportunity to build and lead the Customer Success function from day one</li><li>Ownership of a high-value enterprise customer base</li><li>Clear progression into a leadership role as the team scales</li><li>Equity in a high-growth Series A business</li><li>Remote flexibility with travel across Europe</li></ul><p></p> </div>