<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.</p><p><br/></p><p>Your tasks:</p><ul><li>Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues</li><li>Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures</li><li>Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly</li><li>Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling</li><li>Prepare reports and presentations for R&amp;D, product management, and quality teams, ensuring feedback is actionable and traceable</li><li>Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners</li><li>Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team</li></ul><p><br/></p><p>Your profile:</p><ul><li>Bachelor’s or Master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus</li><li>Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA)</li><li>Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)</li><li>Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)</li><li>Experienced with data analysis tool &amp; report setting (e.g. SharePoint, Power BI)</li><li>Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus)</li><li>High level of initiative, adaptability, attention to detail, and teamwork orientation</li><li>Willingness to travel domestically and internationally as required by the role</li></ul><p><br/></p><p>You can expect ...</p><ul><li>Experience in exciting and international projects</li><li>Continuous salary development</li><li>Da Vinci Corporate Benefits</li><li>On-the-job training and language courses</li><li>Appreciation, motivation and commitment</li></ul><p><br/></p><p>Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!</p> </div>