<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>Job Description<br/><br/></strong>As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention.<br/><br/><strong>Your tasks:<br/><br/></strong><ul><li>Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients</li><li>Create comprehensive onboarding documentation and resources tailored to different customer segments</li><li>Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction</li><li>Lead, mentor, and grow a high-performing Customer Success Onboarding team</li><li>Set team performance goals and regularly assess progress through KPIs </li><li>Implement feedback loops and gather insights to continuously refine the onboarding process</li><li>Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs</li><li>Provide feedback to Product and Development teams about customer needs and potential improvements to the product</li><li>Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives</li><li>Utilize data and analytics to track onboarding success and identify areas for improvement</li><li>Develop dashboards and reporting tools to provide real-time insights into onboarding performance</li><li>Implement predictive models to forecast onboarding outcomes and proactively address potential challenges<br/><br/></li></ul><strong>Your skillset:<br/><br/></strong><ul><li>Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment</li><li>Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction</li><li>Strong project management skills with the ability to manage multiple initiatives simultaneously</li><li>Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes</li><li>Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers</li><li>Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions</li><li>Fluency in English and German</li><li>Primarily remote with occasional travel required to meet with team members and stakeholders<br/><br/></li></ul><strong>What we offer:<br/><br/></strong><ul><li>A modern office space in Berlin (with flexible remote work options) </li><li>A culture of continuous learning, innovation, and professional growth </li><li>Opportunities to contribute to products that make a real impact </li><li>Dog friendly office<br/><br/></li></ul><strong>About Us<br/><br/></strong>Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.<br/><br/>We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.<br/><br/>Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data. </div>