<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.<br/><br/>Join our IT Customer Relation Platforms team and take the lead in shaping the future of Sunrise’s Contact Center platforms. As a Senior Tech Lead, you will drive innovation and ensure seamless customer interactions powered by cutting-edge CCaaS technologies. You will work at the intersection of technology, business, and operations, making a direct impact on customer experience. A key highlight: you will own a mission-critical platform used every day to serve thousands of customers.<br/><br/><strong>YOUR CHALLENGE:<br/><br/></strong><ul><li>Own and lead the Contact Center, Chatbot, Voicebot platforms, including architecture, roadmap, and continuous improvements</li><li>Design and implement API integrations with internal systems and third-party applications</li><li>Plan and execute releases, rollouts, and major platform changes ensuring stability and performance</li><li>Monitor platform health proactively and ensure high availability and operational excellence</li><li>Govern projects and change requests, including cost and timeline reviews</li><li>Act as the main escalation point between internal teams and external partners (e.g., external partners, platform providers)</li><li>Lead and support the team, ensuring efficient incident handling and SLA adherence<br/><br/></li></ul><strong>YOUR SKILLS:<br/><br/></strong><ul><li>Degree in Computer Science, Information Technology, or a related field (or equivalent experience)</li><li>Proven experience in managing and operating contact center platforms (Sprinklr environments preferred)</li><li>Strong knowledge of API integration, system architecture, and enterprise IT landscapes</li><li>Experience in project governance, vendor management, and delivery oversight</li><li>Familiarity with IT service management tools (e.g., Remedy, Octane) and incident processes</li><li>Strong communication and stakeholder management skills across technical and business teams</li><li>Fluent in English (spoken and written); German is an advantage<br/><br/></li></ul>At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.<br/><br/>Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.<br/><br/>Ready to rise to the challenge? Then join the team and actively shape our future!<br/><br/><strong>#ChallengersWanted<br/><br/></strong>Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.<br/><br/> </div>