<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>About Redcare Pharmacy: <br/><br/></strong>As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health.” If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.<br/><br/><strong>About the role: <br/><br/></strong>Every successful e-commerce experience ends with a delivery—but every great customer experience starts with trust. As our Senior Product Manager – Delivery &amp; Shipping Experience, you’ll shape one of the most business-critical journeys at Redcare by defining how millions of customers experience delivery before, during, and after placing an order.<br/><br/>Working at the intersection of Product, Technology, Logistics/Last Mile, UX and Operations, you'll own the complete delivery experience—from delivery promises and checkout options to post-purchase transparency and carrier integrations. You'll solve complex operational challenges while creating simple, intuitive customer experiences that increase trust, improve conversion and enhance customer satisfaction.<br/><br/>This is a high-impact role with the opportunity to shape delivery strategy across the business, driving measurable improvements in delivery NPS, checkout conversion, operational efficiency and cost per order.<br/><br/><strong>Job Description<br/><br/></strong><strong>About your tasks: <br/><br/></strong><ul><li>Own and continuously evolve the end-to-end delivery experience across the customer journey, from pre-purchase delivery information through checkout to post-purchase tracking and transparency. </li><li>Shape delivery promises by balancing customer expectations with operational feasibility, carrier performance, country-specific requirements and commercial objectives. </li><li>Build and prioritise a high-impact product roadmap, identifying opportunities to reduce delivery friction, improve customer trust and increase operational efficiency. </li><li>Collaborate closely with Engineering, UX, Data, ERP, Warehouse Systems, Logistics, Last Mile, Commercial and Customer Service teams to deliver scalable customer-centric solutions. </li><li>Translate operational complexity into simple customer experiences, improving shipping options, carrier selection, pick-up point guidance and delivery communication. </li><li>Define success through data, establishing KPIs and measurement frameworks including delivery NPS, delivery promise accuracy, checkout conversion, cost per order and delivery-related contact rate. </li><li>Identify and eliminate customer friction before it happens, improving delivery guidance and reducing failed deliveries, unnecessary contacts and customer uncertainty. <br/><br/></li></ul><strong>Qualifications<br/><br/></strong><strong>About you: <br/><br/></strong><ul><li>You have strong product ownership experience within e-commerce, logistics, delivery, shipping, checkout or post-purchase customer experiences, with a proven track record of delivering customer-facing digital products. </li><li>You can define and communicate a clear product strategy for delivery and shipping, connecting customer needs, country-specific expectations, carrier setups, commercial priorities and cost impact into a value-based roadmap. </li><li>You understand how delivery experiences directly influence customer trust, conversion, operational performance and business outcomes, and use data to prioritise the highest-impact opportunities. </li><li>You are experienced working with complex technical ecosystems, including carrier integrations, ERP, warehouse systems, order management platforms or logistics technology. </li><li>You excel at bringing diverse stakeholders together, balancing customer value, technical complexity, operational constraints and commercial priorities to deliver meaningful product outcomes. <br/><br/></li></ul>Experience in marketplaces, retail, healthcare or other operationally complex digital businesses is highly desirable, while German language skills are a strong advantage.<br/><br/><strong>Additional Information<br/><br/></strong><strong>About your benefits: <br/><br/></strong>In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:<br/><br/><ul><li>Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU. </li><li>Personal development: Grow! We support and encourage your individual development through various in- and external trainings. </li><li>Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties. </li><li>Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice. </li><li>Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.</li></ul> </div>