<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> We’re on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we’re looking for a <strong>Senior Customer Success Manager (CSM)</strong> to join our team and take ownership of strategic, high-touch enterprise customers. This role is critical to unlocking long-term customer value and helping us scale our impact across traditional industries with digital ambition.<br/><br/><strong>🛠 What You’ll Do<br/><br/></strong><ul><li>Own a portfolio of Corporate and Large customers in a high-touch, strategic CSM model, guiding them from onboarding through adoption, renewal, and expansion. </li><li>Act as the primary value owner for your accounts, ensuring clear outcomes, strong adoption, and long-term retention (NRR focus)</li><li>Lead occasional Proof of Concepts (PoCs) for larger or more complex corporate customers, in close collaboration with Sales, when it meaningfully impacts deal quality or long-term success</li><li>Develop structured, outcome-driven Success Plans that align customer goals with our product’s value</li><li>Drive measurable success through adoption, usage analytics, and strategic expansion conversations</li><li>Act as a thought partner to AEs in the sales cycle and post-sale strategy, and collaborate cross-functionally with Product, Support, and Marketing</li><li>Champion customer feedback into product loops and continuously improve onboarding and lifecycle playbooks for large customers</li><li>Build executive and operational relationships with mid-sized and enterprise accounts across DACH (and occasionally international) markets<br/><br/></li></ul><strong>🧑‍💼 Who You Are<br/><br/></strong><ul><li>2–5 years of experience in Customer Success, Account Management, or SaaS Consulting, preferably with enterprise or complex accounts</li><li>Familiar with growth-stage SaaS environments (Series A–C), ideally with exposure to industrial or less tech-savvy customer segments</li><li>Comfortable with sales collaboration, having worked with in a commercial field or in close collaboration with AEs</li><li>Highly outcome-oriented — you speak in goals, success criteria, and business impact</li><li>Confident with value storytelling, adoption metrics, and commercial motions</li><li>Strong in project and stakeholder management — from scoping and expectation setting to communicating outcomes</li><li>Collaborative mindset: you’re used to partnering across Sales, Marketing, Product, and Support</li><li>Calm, structured communicator with both executive stakeholders and operational users</li><li>Thrive in fast-paced, ambiguous settings and see yourself as a builder, not just a maintainer</li><li>You speak German fluently and feel comfortable discussing complex scenarios with our customers in their native language<br/><br/></li></ul><strong>📈 What Success Looks Like<br/><br/></strong>3 Months<br/><br/><ul><li>Ramp-up completed, owning customer relationships independently, onboarding and driving adoption with confidence<br/><br/></li></ul>6 Months<br/><br/><ul><li>Strong relationships established across your portfolio, renewals and expansion opportunities clearly identified, first larger POCs successfully supported<br/><br/></li></ul>12 Months<br/><br/><ul><li>Proactive portfolio management reflected in strong NRR, clear customer value stories, and meaningful contributions to CS playbooks and large-customer initiatives<br/><br/></li></ul><strong>🚀 Why join doinstruct?<br/><br/></strong><ul><li>We’re building something meaningful with clear customer impact across industries</li><li>Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment</li><li>Work with a diverse customer base where your voice matters internally and externally</li><li>Performance-driven, but no burnout culture – we believe in smart focus, not busywork</li><li>Competitive compensation, including NRR-based bonus &amp; POC conversion incentives<br/><br/></li></ul>____<br/><br/>At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.<br/><br/><strong>Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.<br/><br/></strong><em>We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.<br/><br/></em><em>_<br/><br/></em>For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.<br/><br/> </div>