<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>CLEEVEN is a European consulting firm founded on two core beliefs:</p><ul><li>The excellence of European engineers must be a driving force for global competitiveness</li><li>Our human mission: to support our consultants in their personal and professional growth</li></ul><p><br/></p><p>Context :</p><p>As part of the transformation of IT support services and the ambition to leverage AI-driven solutions, we are looking for an IT Project Manager with experience in AI implementations to lead the end-to-end deployment of an AI-powered chatbot solution.</p><p>The objective is to design, select, implement, and scale a solution capable of handling a significant portion of IT support tickets, improving user experience and operational efficiency.</p><p>This role requires strong project leadership, the ability to work with multiple stakeholders (internal teams and external vendors), and experience in structuring and delivering complex, cross-functional projects from scratch.</p><p><br/></p><p><u>Mission Objectives :</u></p><ul><li>Project Leadership &amp; Strategy</li><li>Lead the end-to-end project lifecycle from solution exploration to deployment and scaling</li><li>Define project scope, objectives, roadmap, and success metrics</li><li>Identify and evaluate potential AI chatbot solutions in collaboration with stakeholders</li><li>Coordinate the implementation of an AI-powered chatbot for IT support (ticket deflection, automation, user assistance)</li><li>Ensure proper integration with existing ITSM tools and infrastructure</li><li>Work closely with vendors and technical teams to configure, customize, and deploy the solution</li><li>Oversee testing phases, including functional validation and user acceptance</li><li>Stakeholder Management &amp; Communication</li><li>Act as the main point of contact between business teams, IT, and external partners</li><li>Manage expectations and ensure alignment across all stakeholders</li><li>Provide regular reporting on project progress, risks, and milestones</li><li>Facilitate workshops and decision-making sessions</li><li>Planning, Execution &amp; Governance</li><li>Build and manage detailed project plans, timelines, and deliverables</li><li>Monitor risks, dependencies, and mitigation plans</li><li>Ensure proper documentation and governance throughout the project lifecycle</li><li>Track KPIs and ensure alignment with business objectives</li></ul><p><br/></p><p><u>Key Skills :</u></p><ul><li>Strong experience in IT Project Management (end-to-end delivery)</li><li>Proven experience in AI-related projects (chatbots, automation, NLP, or similar)</li><li>Experience working with external vendors and managing cross-functional teams</li><li>Understanding of ITSM environments and ticketing systems</li><li>Strong planning, reporting, and stakeholder management skills</li><li>Ability to structure and drive projects in ambiguous environments (from scratch)</li><li>Knowledge of Agile and/or hybrid project methodologies</li></ul><p><br/></p><p><u>Profile :</u></p><ul><li>Master’s degree in Computer Science, Information Systems, or related field</li><li>5+ years of experience in IT Project Management</li><li>Proven track record in delivering complex IT or digital transformation projects</li><li>Strong organizational and leadership skills</li><li>Ability to interact with both technical and business stakeholders</li><li>Hands-on, proactive, and solution-oriented mindset</li><li>Fluent in English and German </li><li>Position based in Switzerland</li></ul><p><br/></p><p><u>Nice to Have :</u></p><ul><li>Experience in workplace management or end-user services environments</li><li>Familiarity with ITSM tools (ServiceNow or similar)</li><li>Understanding of NLP technologies and conversational AI platforms</li><li>Experience in large-scale deployment and adoption projects</li><li>Certifications in Project Management (PMP, PRINCE2, Agile…)</li></ul> </div>