<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> GoodHabitz helps organisations build learning habits at scale. We're a B2B SaaS platform operating in the human skills development space — and we're mid-transformation, moving from a sales-led model to one where the product itself drives activation, engagement, and renewal.<br/><br/>That transformation is only real if strategy actually becomes execution. Right now, it doesn't always. That's why this role exists.<br/><br/>As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi-team product organisation. You'll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately.<br/><br/><strong>What You'll Own<br/><br/></strong><strong>Product Operating System <br/><br/></strong>Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it.<br/><br/><strong>Insights and decision infrastructure <br/><br/></strong>Build the layer that turns signals into action. You'll define how teams consume product analytics, customer research, support data, and CS feedback — and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.<br/><br/><strong>Metrics operationalisation <br/><br/></strong>We have defined KPIs. We don't yet have a reliable operational system around them. You'll build it — consistent metric definitions, team-facing dashboards (in partnership with our Product Data Lead), and the review rhythms that make performance visible and trusted.<br/><br/><strong>Execution quality <br/><br/></strong>Identify where work slows down and fix it. Improve planning reliability, reduce cycle time from idea to shipped outcome, and surface cross-team dependencies before they become blockers.<br/><br/><strong>Cross-functional alignment <br/><br/></strong>Product doesn't work in isolation. You'll improve how we work with Engineering, Design, Revenue, and Customer Success — aligning on outcomes, improving handoffs, and making sure the right people have the right context at the right time.<br/><br/><strong>AI and tooling enablement <br/><br/></strong>We are actively building an AI agent layer across the product org. You'll help drive the adoption of high-leverage AI workflows, improve how we use Jira, Slack, and analytics tooling, and automate the operational work that shouldn't require human judgment.<br/><br/><strong>What You Won't Own<br/><br/></strong>This role has a clear boundary. The Product Data Lead owns data infrastructure, pipelines, and analytics truth. PMs own product decisions and outcome spaces. You own how the system works — how data is used, how decisions are made, and how execution stays aligned.<br/><br/>Product Ops does not own "truth". It ensures truth is used effectively.<br/><br/><strong>What Good Looks Like In 6 Months<br/><br/></strong><ul><li>The product operating system is clearly defined, actively used, and trusted by teams </li><li>Data flows reliably and teams reference insights in their decisions — not just in retrospectives </li><li>Metric ownership is unambiguous, definitions are consistent, and performance is reviewed regularly </li><li>Cross-team dependencies are visible and managed before they become fires </li><li>Cycle time from idea to shipped outcome is measurably shorter </li><li>The AI agent layer has grown, and tangible productivity improvements are visible <br/><br/></li></ul><strong>Requirements<br/><br/></strong><strong>Who you are <br/><br/></strong>You've built product operations before — or played a meaningfully similar role in a scaling product organisation. You know the difference between building an operating system and running a project plan. You're drawn to ambiguity because you know how to impose structure on it, not because you want someone else to resolve it first.<br/><br/><strong> You bring: <br/><br/></strong><ul><li>Hands-on experience in product ops, strategy &amp; operations, or a closely adjacent function at a scaling B2B SaaS company </li><li>Systems thinking — you see how rituals, tooling, incentives, and decision flows create (or destroy) execution quality </li><li>Data fluency — you don't need to run the pipelines, but you know what to ask for and how to use what you get </li><li>Strong communication and influence — you earn trust with PMs, engineers, and execs through clarity and follow-through, not authority </li><li>Comfort with incomplete information — you can make progress without waiting for everything to be clean <br/><br/></li></ul><strong> You'll thrive here if: <br/><br/></strong><ul><li>You'd rather design the system than manage inside it </li><li>You're energised by transformation environments, not destabilised by them </li><li>You treat process as a hypothesis, not a policy </li><li>You can challenge a VP's framing while keeping the relationship intact <br/><br/></li></ul><strong>Benefits<br/><br/></strong>Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.<br/><br/><ul><li>💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work</li><li>🏖️ Paid time off - 25 days holiday</li><li>🚆 Travel budget</li><li>💻 Flexible work &amp; tools - work in a supportive environment with the comforts you need, plus a laptop</li><li>📈 Growth &amp; development - unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth</li><li>🧠 Mental coaching - support from our partner, to keep your mind in top shape</li><li>🌍 Diverse &amp; inclusive teams - work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together</li><li>🎉 Themed events &amp; team-building - from creativity workshops to vitality socials, our events are full of energy and fun surprises</li><li>🤝 Annual Do-Good Day - a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about</li><li>🛡️ Pension &amp; insurance - disability and pension coverage for your long-term security</li></ul> </div>