<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>How you will spend your time:<br/><br/></strong><ul><li>Act as a trusted partner for our existing clients focused on long-term value generation</li><li>Manage a portfolio of customers, with a strong emphasis on retention and growth</li><li>Develop a deep understanding of your customer's needs and ensure their KPIs are met</li><li>Define a successful collaboration strategy, ensuring regular touchpoints and a proactive approach</li><li>Be the first point of contact for clients, offering creative solutions to address any challenges</li><li>Collaborate with clients to create customised solutions and concepts, supporting service implementation and onboarding<br/><br/></li></ul><strong>What you should bring to the table:<br/><br/></strong><ul><li>Experience in client-facing roles, such as sales, recruiting, account management, customer service, customer success etc.</li><li>Proficiency in English and German (C2) is a must</li><li>Strong communication and collaboration skills, both verbal and written</li><li>Interest in wellbeing tech or wellbeing SaaS</li><li>Strong presentation skills</li><li>Ability to use tools and software like Google Suite, Microsoft Office 365 and Slack<br/><br/></li></ul><strong>Nice to have:<br/><br/></strong><ul><li>Experience in Customer Success processes</li><li>Experience with CRM tools like Hubspot or Salesforce</li><li>Knowledge of French, Portuguese or Spanish (or any other European language) is a strong plus</li><li>Full-cycle account management skills, from onboarding to success</li><li>Prior experience in selling complex SaaS products<br/><br/></li></ul><strong>You will be in successful in your role after 6 months if:<br/><br/></strong><ul><li>You independently own client accounts, particularly onboarding</li><li>You have been able to identify a handful of upsell opportunities and complete them with support</li><li>You feel comfortable improving processes within the CSM department</li><li>You can successfully navigate through all of our tools, e.g. Hubspot, Slack, Google Suite, Microsoft 365 etc.</li><li>You can easily describe what all of our teams here are working on: from Sales to Engineering to Data<br/><br/></li></ul><strong>Interview process<br/><br/></strong><ul><li>Initial Screening Call with Talent Acquisition in English and German (45 minutes)</li><li>Interview with the Head of CSM in German (60 minutes)</li><li>Panel Interview with a case study presentation in German (75 minutes)</li><li>Meet our team on-site!<br/><br/></li></ul><strong>What we offer:<br/><br/></strong><strong>What we stand for:<br/><br/></strong><ul><li>Customer First: We passionately put our communities and customers first</li><li>Embrace Change: We embrace change and innovate courageously</li><li>Grow Together: We grow together through spirited teamwork<br/><br/></li></ul><strong>A sneak peak into your benefits:<br/><br/></strong><ul><li>Additional health insurance coverage for 900 EUR per year</li><li>30 days of remote work allowance</li><li>Up to 33 days annual vacation allowance (28 base days, + yearly tenure bonus up to 3 days, + 2 days for using the Humanoo app)</li><li>Subsidy for your UrbanSportsClub membership</li><li>70 EUR monthly cashback to cover daily expenses</li><li>500 EUR yearly personal learning and development budget</li><li>Self-development days allowance (workshops, conferences, training sessions etc.)</li><li>Team events and company events</li><li>Referral bonus for employees</li><li>Corporate benefits</li><li>Humanoo for Humanoos</li><li>Employee Assistance Programme (EAP) for mental well-being<br/><br/></li></ul><em>Please note:</em> our offices close over the Christmas and New Year period for approximately two weeks. We gift the 24th and 31st December as extra vacation days and any additional non-public holiday days during this time will be taken from your annual leave.<br/><br/><strong>About Us<br/><br/></strong>As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.<br/><br/>We provide comprehensive EAP services, offering emotional and practical support to client companies and their employees. Our counsellors deliver face to face short-term counselling services to our clients. </div>