<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>We’re hiring: Customer Success &amp; Solution Implementation Manager, DACH - AR &amp; AI </strong></p><p><strong> </strong></p><p>Our product Inspect AR is a SaaS platform that combines digital workflows, shop-floor navigation, mobile applications, smart-glasses support and AI-powered knowledge capture.</p><p><br/></p><p>Our customers operate in industrial manufacturing, transportation, rail and pharma/life science. We help them to boost inspections, operational processes, training and frontline execution.</p><p><br/></p><p>We are looking for someone who can work closely with frontline teams, site operators, management stakeholders and technical teams to bring customers in DACH from initial discovery to productive rollout with Inspect AR.</p><p> </p><p><strong>Your role</strong></p><p>You will take ownership of customer PoCs and pilot projects, from kickoff and use-case discovery to implementation, evaluation and the decision to move into production. After go-live, you will remain a key operational contact for assigned customers and help them increase adoption and business value.</p><p><br/></p><p>The role is primarily focused on solution delivery and customer success, with additional involvement in sales discovery, demonstrations and customer workshops.</p><p><strong> </strong></p><p><strong>Your responsibilities will include:</strong></p><p><br/></p><ul><li>Ensures customer PoCs and pilots are implemented successfully, leading to productive customers.</li><li>Act as the main operational contact for key customers to achieve growth per customer.</li><li>Defining project scope, timelines, responsibilities and success criteria</li><li>Configuring Inspect AR and setting up workflows and customer content</li><li>Tracking customer feedback, risks, usage and improvement opportunities</li><li>Identifying expansion opportunities across sites, departments and use cases</li><li>Supporting sales with discovery sessions, demos, workshops and pilot proposals</li><li>Sharing customer insights with Product, Engineering, Sales and Marketing</li></ul><p><br/></p><p>You will work closely with Sales, Product and Engineering throughout the customer journey and will not be expected to deliver customer projects alone.</p><p><strong> </strong></p><p><strong>What we're looking for </strong></p><p>You combine strong customer-facing skills with a practical, hands-on working style. You are comfortable discussing strategic objectives with management while also setting up hardware, configuring software, testing workflows and solving operational problems on site.</p><p><strong> </strong></p><p><strong>Ideally, you bring:</strong></p><p><br/></p><ul><li>Fluency in German and English</li><li>3–5+ years of professional experience</li><li>A bachelor’s degree or equivalent relevant professional experience</li><li>Experience in B2B SaaS, customer success, solution consulting or project management</li><li>Exposure to industrial, manufacturing, pharma, transport, rail, maintenance, quality or shop-floor environments</li><li>The ability to understand customer processes and identify where digital workflows, AR and AI can create value</li><li>A structured, reliable and ownership-driven way of working</li><li>The resilience and flexibility required in a fast-moving startup environment</li><li>Willingness to travel within the DACH region for customer workshops, pilot deployments and on-site support</li></ul><p><br/></p><p>Experience with enterprise IT integrations, ERP systems, regulated environments, AI-assisted workflows, automation or knowledge assistants is a plus.</p><p><strong> </strong></p><p><strong>What we offer:</strong></p><p><br/></p><ul><li>An 80–100% employment level</li><li>Remote-first within the DACH region, with regular customer visits and occasional team meetings &amp; events in our offices in Bern or Zurich</li><li>Five weeks of vacation</li><li>A base salary aligned with your experience</li><li>A success-based commission for customers moving from pilot to production</li><li>The option to participate in our Employee Share Ownership Program after one year</li><li>The opportunity to work with leading global companies on visible operational transformation</li></ul><p> </p><p><strong>What success looks like:</strong></p><p><br/></p><ul><li>Customers clearly understand how Inspect AR creates value through AR, AI and workflow digitization</li><li>Pilots are professionally structured and lead to clear production decisions</li><li>Productive customers expand license adoption and scale active usage across additional users, departments, use cases and sites.</li><li>Customer feedback is translated into product improvements</li><li>Sales, Customer Success, Product and Engineering work as one team around customer outcomes</li></ul><p> </p><p>__</p><p><br/></p><p>Interested in industrial transformation, AR, AI and the realities of building a growing AI x XR Start-up?</p><p><br/></p><p>Send your CV along with a few sentences about your motivation, to <strong>jobs@augment-it.com</strong>.</p><p> </p><p>Please also include:</p><ul><li>Your earliest possible starting date</li><li>Your preferred employment level between 80% and 100%</li><li>Your current location</li></ul><p><br/></p><p><strong>Questions about the role? Contact us via LinkedIn or email us at jobs@augment-it.com</strong>.</p> </div>