<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>Aeon is one of the fastest-growing startups in the preventive healthcare space in Europe, redefining the category through full-body MRI and advanced blood diagnostics that detect potential anomalies before symptoms occur. We are building a category-defining health brand that combines scientific precision with a genuine commitment to our customers.</p><br/><p>As we scale across Europe, we believe that the experience after the check-up is just as important as the check-up itself. A customer who feels truly informed, cared for, and supported is one who comes back and tells others. We are looking for someone to own that completely.</p><br/><p>In this role, you will build the customer success function from the ground up and play a direct role in shaping how Aeon retains and grows its customer base. This is a strategic, high-ownership position with a direct line to retention, referrals, and long-term growth.</p><br/>Tasks<br/><p>As our Customer Success &amp; Retention Manager, you will be the person who makes sure no customer falls through the cracks. You are joining at an early stage where customer success is largely untapped — there is data and feedback coming in, but no one is owning it yet. Your job is to change that and build the function from the ground up.</p><br/><p>In your first year, you will have turned raw customer feedback into a structured CS operation with clear processes, measurable outcomes, and a direct impact on retention and growth.</p><br/><p><strong>Your tasks:</strong></p><br/><ul><br/><li>Own Aeon's core retention metrics: customer satisfaction, re-booking rate, churn (how many customers we lose), and referral volume</li><br/><li>Design and execute onboarding and follow-up flows that make every customer feel informed, cared for, and confident in their decision</li><br/><li>Collect, structure, and act on customer feedback to continuously improve the experience</li><br/><li>Identify customers who may not have had the best experience and proactively reach out to make it right</li><br/><li>Turn happy customers into active referrers through personal outreach and word-of-mouth initiatives</li><br/><li>Work closely with the operations, medical, and growth teams to close the loop on customer feedback and improve the end-to-end journey</li><br/><li>Build scalable playbooks, templates, and automated flows so the CS function grows with the company</li><br/></ul><br/>Requirements<br/><ul><br/><li>Experience in customer success, account management, or a client-facing role</li><br/><li>Genuinely customer-obsessed — you find satisfaction in solving problems and building long-term relationships</li><br/><li>Analytical mindset: you are comfortable working with customer data, spotting trends, and making decisions based on numbers — not gut feeling alone</li><br/><li>AI-native mindset: you constantly challenge how AI can help you work smarter — from automating follow-ups to surfacing customer insights faster</li><br/><li>Strong communicator in German and English, written and verbal; Swiss German is a plus</li><br/><li>Structured and organised: you follow up, you document, and nothing falls through the cracks</li><br/><li>Comfortable working with CRM tools to manage customer interactions and track outcomes</li><br/><li>Ownership-driven — you do not wait to be told there is a problem before acting</li><br/><li>Fluent in English and German</li><br/><li>Swiss work permit or Swiss/EU/EFTA citizenship and ability to work from our office in Winterthur</li><br/><li>You are passionate about health and prevention</li><br/></ul><br/>Benefits<br/><ul><br/><li>A rare opportunity to build the customer success function of one of Europe's fastest-growing preventive health companies from an early stage</li><br/><li>Real responsibility and ownership from day one</li><br/><li>Exposure to leadership-level decision-making and prioritization</li><br/><li>Exciting growth opportunities as the company scales</li><br/><li>A strong, health-focused company culture</li><br/><li>Weekly CrossFit sessions with the team and free healthy snacks at the office</li><br/><li>Competitive compensation</li><br/></ul><br/><p><strong>Closing</strong></p><br/><p>Skip the traditional paperwork. No need to submit a cover letter: the questions in the application form will help us get to know you.</p> </div>