<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>Company Overview<br/><br/></strong><ul><li> A B2B technology company developing AI-powered solutions </li><li> Helps companies in the construction sector identify relevant projects and optimize their sales processes </li><li> Founded in 2015 and currently in a scale-up growth phase </li><li> Headquarters in Munich with an international team </li><li> Company language: English <br/><br/><br/></li></ul><strong>Why this company?<br/><br/></strong><ul><li> AI-driven product with real business impact </li><li> Investment-backed and scaling rapidly </li><li> Small, high-impact team environment <br/><br/><br/></li></ul><strong>Role Overview<br/><br/></strong>As a <strong>Customer Success Manager</strong>, you will ensure customers successfully adopt and use the platform, helping them improve their sales processes and achieve measurable business outcomes.<br/><br/>You will act as a <strong>trusted advisor, consultant, and coach</strong> throughout the entire customer lifecycle.<br/><br/><strong>Key Responsibilities<br/><br/></strong><ul><li> Manage customer onboarding and ensure smooth implementation </li><li> Build and maintain strong, long-term client relationships </li><li> Drive product adoption, retention, upsell, and revenue growth </li><li> Analyze customer needs and provide strategic guidance </li><li> Deliver training sessions (e.g. social selling, outreach, sales processes) </li><li> Conduct pipeline reviews and performance analysis </li><li> Collaborate with product and internal teams to improve customer experience </li><li> Contribute to optimizing Customer Success processes </li><li> Conduct on-site workshops and customer visits when needed <br/><br/><br/></li></ul><strong>Success Metrics (KPIs)<br/><br/></strong><ul><li> Customer retention rate </li><li> Upsell &amp; cross-sell revenue </li><li> Successful and timely onboarding <br/><br/><br/></li></ul><strong>Your Profile<br/><br/></strong><ul><li> 2–3 years of experience in Customer Success within a B2B technology or software company </li><li> Fluent in German (C2) and English (C1) </li><li> Strong communication and presentation skills </li><li> Analytical mindset with a solution-oriented approach </li><li> Ability to thrive in a fast-paced, dynamic environment </li><li> Proactive, accountable, and highly communicative <br/><br/><br/></li></ul><strong>Location &amp; Working Model<br/><br/></strong><ul><li> Munich, Germany </li><li> Hybrid (2–3 days home office per week) </li><li> :20% travel required <br/><br/><br/></li></ul><strong>Compensation &amp; Contract<br/><br/></strong><ul><li> :€50,000 gross annual base salary </li><li> 30% variable bonus (70/30 split) </li><li> Full-time, permanent contract </li><li> 6-month probation period </li><li> Unlimited vacation policy <br/><br/><br/></li></ul><strong>Benefits &amp; Perks<br/><br/></strong><ul><li> International team (11+ countries) </li><li> Flexible hybrid working model </li><li> Unlimited vacation </li><li> Learning &amp; development budget </li><li> Fitness &amp; wellbeing support </li><li> Team events and off-sites </li><li> Referral bonus program </li><li> Family &amp; pet-friendly environment </li><li> Buddy program for onboarding <br/><br/><br/></li></ul><strong>Why Apply?<br/><br/></strong><ul><li> Work with an AI-driven product delivering real customer value </li><li> Take ownership in a high-growth scale-up environment </li><li> Make a direct impact on customer success and company growth </li><li> Be part of an international, collaborative team <br/><br/><br/></li></ul><strong>Hiring Process<br/><br/></strong><ul><li> HR Interview </li><li> Business Interview </li><li> Offer<br/></li></ul> </div>