<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> If you are looking for an exciting field of activity with international colleagues, then you have come to the right place. We are looking for a <strong>Customer Success Manager (m/f/d)</strong> to join our team on a <strong>one-year fixed-term contract</strong> as maternity/parental leave cover. This position offers the <strong>opportunity to transition into a permanent role</strong>, subject to business needs and individual performance.<br/><br/>Our <strong>Customer Success Manager </strong>is the main contact person for our customers in all matters of Commercial Operations. The following tasks will enrich your working day:<br/><br/><ul><li>Drive revenue performance management, including customer acquisition, campaign execution, and performance reviews</li><li>Ensure a high level of customer satisfaction through regular interaction with assigned accounts and close coordination with internal stakeholders to resolve outstanding actions</li><li>Build and manage strong client relationships by understanding customer needs, managing expectations, and ensuring the highest quality standards are consistently met</li><li>Collaborate closely with Key Account Managers, Project Managers, and cross-functional teams, including Delivery, Marketing, Product Management, and Content</li><li> Prepare and analyze reports on key performance indicators (KPIs), including acquisition and engagement campaign performance</li><li> Plan and execute internal User Acceptance Testing (UAT) to ensure product quality and functionality</li><li> Analyze customer requirements and coordinate their implementation in collaboration with relevant internal teams<br/><br/></li></ul><strong>Requirements<br/><br/></strong>Mondia is a diverse company, and we take pride in working with people from many different cultures. We are looking for someone with an open mindset, a collaborative attitude, and a positive approach to change.<br/><br/>Do you enjoy working in a dynamic environment and embracing new challenges? Are you driven to make an impact and move things forward? If so, we'd love to hear from you!<br/><br/>To succeed in this role, you should also have the following qualifications and skills:<br/><br/><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field, with minimum 3 years of experience in Product Management, Telecommunications, or the Digital Media industry</li><li>Experience with digital products and services in the information and communications technology (ICT) industry, with a strong focus on mobile and digital solutions</li><li>Strong communication skills with a customer-focused mindset</li><li>Strong analytical and problem-solving skills</li><li>Proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel</li><li>Fluency in both German and English (written and spoken) is required<br/><br/></li></ul><strong>Benefits<br/><br/></strong><ul><li>Hybrid Office - 13 WFH days per quarter</li><li>Company bonus</li><li>Job Ticket and Job-Rad</li><li>Learning and Development Budget</li><li>Company pension scheme</li><li>Global mobility</li></ul> </div>