<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong><u>About Us</u></strong></p><p><br/></p><p>Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.</p><p><br/></p><p><strong><u>Role Overview</u></strong></p><p><br/></p><p>As a Customer Success Manager at Supy, you will be the key point of contact for our customers across Germany and the DACH region, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.</p><p>This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.</p><p><br/></p><p><strong><u>Key Responsibilities</u></strong></p><p><br/></p><p><strong>Customer Onboarding &amp; Adoption</strong></p><ul><li>Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions.</li><li>Train and support restaurant teams on platform features aligned with their operations.</li><li>Drive engagement across core modules including inventory, procurement, and cost control.</li></ul><p><br/></p><p><strong>Account Management &amp; Growth</strong></p><ul><li>Build and nurture long-term relationships with stakeholders across restaurant teams.</li><li>Act as a trusted advisor, providing insights to optimize operations and performance.</li><li>Identify opportunities for account expansion and support renewal processes.</li></ul><p><br/></p><p><strong>Customer Success &amp; Retention</strong></p><ul><li>Monitor account health, proactively identifying risks and ensuring high customer satisfaction.</li><li>Resolve issues promptly in line with SLA commitments.</li><li>Deliver tailored solutions by collaborating closely with internal teams.</li></ul><p><br/></p><p><strong>Insights &amp; Collaboration</strong></p><ul><li>Track and analyze KPIs, preparing reports that demonstrate value and ROI.</li><li>Relay customer feedback to product and internal teams to support continuous improvement.</li><li>Contribute to overall business growth through customer success outcomes.</li></ul><p><br/></p><p><strong><u>Qualifications</u></strong></p><ul><li>3–5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.</li><li>Strong understanding of restaurant operations, procurement, and cost management.</li><li>Ability to manage multiple customer accounts effectively.</li><li>Analytical mindset with the ability to use data to drive decisions and insights.</li><li>Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).</li><li>Strong customer-centric mindset with a passion for helping clients succeed.</li><li>Full professional proficiency in German and English, both written and verbal.</li></ul><p><br/></p><p><strong><u>Preferred Attributes</u></strong></p><ul><li>Bachelor’s degree in business, hospitality management, or a related field.</li><li>Previous experience as a cost controller in restaurants.</li><li>Experience in the F&amp;B, hospitality, or restaurant tech space.</li><li>Basic understanding of SaaS platforms and APIs.</li><li>Excited to be part of a market launch and build something from the ground up.</li></ul> </div>