<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong><em>Germany, Weil am Rhein, 38-40 hours a week </em></strong></p><p><strong>Ready to lead, inspire and make a real impact?</strong></p><p><strong>Do you get energy from helping people grow, improving customer experiences, and building high-performing teams? Are you looking for a role where you can truly make a difference and have the freedom to shape the customer journey? Then this could be your next career move.</strong></p><p><br/></p><p><strong>As our Customer Service Manager</strong>, you will play a key role in creating exceptional customer experiences while leading and developing a motivated customer service team. You'll have the opportunity to influence strategy, drive improvements, and make a visible impact on both customer satisfaction and business success.</p><p><br/></p><p><strong>Who are we?</strong></p><p>Eltex is part of the global ITW static group and active within Europe. Our organization specializes in products for controlling static electricity in various industries, including plastics, packaging, converting, automotive, and printing. Working at Eltex means working in a pleasant environment that encourages you to develop. At Eltex, we maintain short lines of communication, allowing us to switch quickly internally, and we are an informal, no-nonsense organization where employees work with dedication. </p><p><br/></p><p><strong>What We Offer</strong></p><p>✔ A leadership role with real responsibility and influence</p><p> ✔ The opportunity to build, coach, and develop a successful team</p><p> ✔ Freedom to implement your ideas and improve processes</p><p> ✔ A dynamic and collaborative work environment where your voice matters</p><p> ✔ Excellent opportunities for personal and professional growth</p><p> ✔ Competitive salary and attractive employment benefits</p><p> ✔ A company culture that values initiative, innovation, and teamwork</p><p><br/></p><p><strong>What will you do?</strong></p><ul><li>Lead and manage the customer service team to ensure exceptional customer experiences. </li><li>Develop and implement customer service policies, procedures, and quality standards. </li><li>Monitor customer satisfaction, analyze feedback, and identify opportunities for improvement. </li><li>Handle escalated customer inquiries and resolve complex issues effectively. </li><li>Track and report on key customer service metrics and KPIs. </li><li>Collaborate with other departments to improve customer journeys and retention. </li></ul><p><br/></p><p><strong>Who are you?</strong></p><p>You are a people-oriented leader who enjoys motivating others and achieving results together. You combine strong communication skills with a proactive mindset and know how to balance customer needs with business objectives.</p><p><br/></p><p><strong>You also bring:</strong></p><ul><li>Bachelor's degree in Business Administration, Communications, or a related field. </li><li>Minimum of 3–5 years of experience in customer service. </li><li>Proven experience managing teams and improving customer satisfaction. </li><li>Excellent communication and interpersonal skills. </li><li>Good knowledge of German and English language</li><li>Strong analytical and problem-solving abilities. </li><li>Ability to manage multiple projects and priorities in a fast-paced environment. </li><li>Proficiency in CRM systems and marketing automation tools is an advantage. </li></ul><p><br/></p><p><strong>Interested?</strong></p><p>We would love to hear from you. </p><p>Please send your application, including your CV to hr@eltex.de</p><p><br/></p> </div>