<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p>🎯 Customer &amp; Ops Manager – E commerce – 100%</p><p><br/></p><p><br/></p><p>📍 Berlin, Germany | 💰 €75,000 + Benefits | 🌍 Flexible Working</p><p><br/></p><p><br/></p><p>Our client is an established technology-enabled services organisation delivering scalable operational solutions to a diverse international customer base.</p><p><br/></p><p>Combining modern workflows, global delivery capabilities, and innovative technologies, they help businesses improve efficiency, quality, and customer experience across a range of digital service environments.</p><p><br/></p><p>Due to continued growth and investment in operational excellence, they are seeking an experienced Customer Success &amp; Operations Manager to join their team.</p><p><br/></p><p>This opportunity is ideal for a customer-focused professional who enjoys improving processes, managing stakeholder relationships, and driving service quality within a fast-paced and evolving business.</p><p><br/></p><p>⚙️ Key Areas of</p><p><br/></p><p><em>Focus:</em></p><p><em>Customer Success, Operations Management, Quality Assurance, Service Delivery, Process Improvement, Stakeholder Management, Workflow Optimisation, Digital Services, Business Operations, Automation, Continuous Impr</em>ovement</p><p><br/></p><p>🚀 About the Role:</p><p>As a Customer &amp; Ops Manager, you will:</p><p><br/></p><ul><li>Manage customer onboarding activities and support successful service implementation</li><li>Act as the primary liaison between customers, operational teams, and externapartners</li><li>Drive quality assurance initiatives and identify opportunities for process improvement</li><li>Represent the business in customer meetings and strategic planning discussions</li><li>Advise customers on operational best practices and service enhancements</li><li>Support the integration of customer requirements into existing operational workflows</li><li>Contribute to the development of new service offerings and operational capabilities</li><li>Assist with initiatives focused on automation, efficiency, and continuous improvement</li></ul><p><br/></p><p>➕ Nice to Have:</p><p><br/></p><ul><li>Several years of experience within customer success, operations, service delivery, or account management</li><li>Experience working within a service-led or technology-enabled environment</li><li>Strong stakeholder management and communication skills</li><li>Demonstrated ability to improve operational processes and service quality</li><li>Experience managing external suppliers, partners, or delivery teams</li><li>Structured, organised, and solution-oriented approach to work</li><li>Comfortable working in dynamic and evolving environments</li><li>Interest in emerging technologies and process innovation</li><li>Fluency in German and English</li></ul><p><br/></p><p>💪 Benefits:</p><p><br/></p><ul><li>Competitive salary of €75,000</li><li>Opportunity to play a key role within a growing organisation</li><li>High level of autonomy and ownership</li><li>Collaborative and supportive environment</li><li>Exposure to innovative technologies and operational transformation projects</li><li>Flexible working arrangements</li><li>Professional development and career progression opportunities</li><li>Modern working environment</li></ul><p><br/></p><p><em>✉️ Due to the volume of applications, we may not be able to respond to everyone individually. However, we genuinely appreciate every application and will contact shortlisted candidates directly.</em></p> </div>