<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <p><strong>Business Process Analysis &amp; Customer Experience Management</strong></p><p><br/></p><p>We are supporting a successful organisation in Zurich to hire an experienced commercial process change professional on a contract, to be focused on analysing and optimising end-to-end customer journeys and the overall customer experience flow of process.</p><p><br/></p><p><strong>Key Details:</strong></p><ul><li>Location: Zurich</li><li>Contract: 9 months</li><li>Start: July 2026</li><li>Workload: 100%</li><li>Working model: Hybrid</li><li>Estimated Salary: CHF 9,000-10,000 Monthly</li></ul><p><br/></p><p><strong>Important:</strong></p><ul><li>Applicants must already be based in Switzerland</li><li>Must hold a Swiss work permit allowing full-time work valid for next 12 months</li></ul><p><br/></p><p><strong>What you’ll be doing:</strong></p><ul><li>Analyse and optimise end-to-end commercial customer processes (onboarding, billing, activation)</li><li>Identify inefficiencies and improvement opportunities across the customer lifecycle</li><li>Carry out detailed commercial process analysis and redesign</li><li>Gather and document business requirements</li><li>Work closely with business, customer service and IT teams</li><li>Coordinate delivery of process improvements across multiple teams</li><li>Support UAT and ensure solutions are tested and implemented effectively</li><li>Ensure operational readiness for new processes</li><li>Act as the internal voice of the customer</li></ul><p><br/></p><p><strong>What we are looking for:</strong></p><ul><li>Strong Business Analysis / process analysis background</li><li>Experience improving commercial / customer-facing processes (not just analysing them)</li><li>Experience in Customer Service or Customer Experience workflows / journeys</li><li>Exceptional communication skills, with the confidence to engage both customer-facing teams and technical stakeholders</li><li>Highly organised, with the ability to manage multiple workstreams and priorities</li><li>Strong stakeholder management skills and a proactive, delivery-focused mindset</li><li>Experience working across business and IT teams in a cross-functional environment</li><li>Hands-on approach with ownership of delivery</li><li>Experience with Agile methodologies</li><li>Tools: Jira, Confluence for project management</li><li>English fluent essential</li></ul><p><br/></p><p><strong>Nice to have:</strong></p><ul><li>Telco experience (strong preference)</li><li>German language skills (strong preference)</li></ul><p><br/></p><p>This role requires someone highly organised and confident working cross-functionally, with strong communication skills and a hands-on approach. You will be interacting closely with both internal teams and customer-facing functions, so the ability to build relationships, align stakeholders and drive changes through to delivery is essential.</p><p><br/></p><p><strong>Apply with your CV/Resume today!</strong></p><p></p> </div>