<div class="show-more-less-html__markup show-more-less-html__markup--clamp-after-5 relative overflow-hidden"> <strong>AI Engineer / AI Enablement Engineer (m/f/d)<br/><br/></strong><strong>Location:</strong> Flexible — Hamburg, Berlin<br/><br/><strong>About FREENOW<br/><br/></strong>FREENOW empowers smarter mobility decisions, helping people move freely and cities thrive. As Europe’s leading Mobility Super App, we serve more than 54 million users across 16 markets and 170+ cities.<br/><br/>AI is becoming core to how we build products, operate the platform, and support our teams. To move from experimentation to real, measurable impact, we are building a <strong>central AI Enablement &amp; Evaluation team</strong> — and we’re looking for a <strong>Senior AI Engineer</strong> to help turn AI into a reliable, scalable capability across the company.<br/><br/>If you enjoy building AI systems that actually ship, scale, and deliver value — not just demos — this is your next ride 🚕<br/><br/><strong>Your Mission<br/><br/></strong>As a Senior AI Engineer, you will sit at the intersection of <strong>AI engineering, evaluation, and enablement</strong>. Your role is to ensure that AI systems at FREENOW are <strong>production-ready, measurable, and safe</strong>, while accelerating adoption across product and engineering teams.<br/><br/>You will help transform AI from isolated pilots into <strong>reusable platforms, tools, and workflows</strong> used across the organization.<br/><br/><strong>Your Daily Adventures Will Include<br/><br/></strong><ul><li>Designing, building, and maintaining production-grade AI systems using LLMs, agents, and retrieval-based architectures</li><li>Owning and evolving the AI Evaluation Framework, including:</li><ul><li>multi-turn evaluations</li><li>quality, safety, and hallucination metrics</li><li>offline and production-data evaluation</li></ul><li>Partnering with Product, Engineering, Legal, and Security to ensure AI solutions are compliant, observable, and trustworthy</li><li>Supporting and scaling internal AI products such as FreenowGPT and domain-specific AI assistants</li><li>Enabling teams through shared tooling, patterns, and best practices (e.g. Gemini enablement, prompt &amp; agent patterns)</li><li>Building reusable AI components (RAG pipelines, agent orchestration, model access layers)</li><li>Helping define standards for agent-ready architecture (MCP integrations, model abstraction, permissions)</li><li>Monitoring AI system performance, cost, and reliability in production</li><li>Acting as a technical reference point for AI across squads — from experimentation to rollout<br/></li></ul><strong>Our AI &amp; Tech Stack<br/><br/></strong>Python | LLM APIs (Gemini, OpenAI) | Retrieval-Augmented Generation (RAG)<br/><br/>Databricks | Cloud Infrastructure | APIs &amp; Backend Services<br/><br/>Evaluation tooling | Observability &amp; monitoring | Internal developer tooling<br/><br/><em>(Exact tools matter less than strong engineering fundamentals — the stack will evolve.)<br/><br/></em><strong>To Be Successful in This Role<br/><br/></strong><ul><li>You have strong experience as an AI Engineer, ML Engineer, or Senior Software Engineer working with modern AI systems</li><li>You’ve built or operated LLM-based systems in production, not just prototypes</li><li>You understand the failure modes of LLMs (hallucinations, non-determinism, evaluation challenges)</li><li>You consistently balance speed, quality, and pragmatism; knowing when to ship, when to iterate, and when correctness is non-negotiable in production AI systems.</li><li>You are comfortable designing evaluation frameworks and defining quality metrics for AI behavior</li><li>You have solid backend engineering fundamentals (APIs, services, data access)</li><li>You enjoy working across teams and explaining complex AI concepts clearly</li><li>You care about reliability, safety, and real business impact, not hype</li><li>You are fluent in English<br/><br/></li></ul><strong>Nice to Have<br/><br/></strong><ul><li>Experience with agentic systems or multi-step workflows</li><li>Familiarity with AI governance, risk, or compliance considerations (e.g. GDPR, EU AI Act)</li><li>Experience enabling other teams through platforms, SDKs, or internal tools</li><li>Prior work in marketplaces, mobility, or large-scale consumer products<br/><br/></li></ul><strong>Why This Role Matters<br/><br/></strong>Most companies experiment with AI. Very few manage to scale it responsibly and profitably.<br/><br/>This role is central to:<br/><br/><ul><li>reducing AI risk in customer-facing systems (support, dispatch, booking),</li><li>unlocking company-wide productivity through internal AI products,</li><li>and building the technical foundations that allow FREENOW to move fast without breaking trust.<br/><br/></li></ul>You’ll help define how AI is built at FREENOW for years to come.<br/><br/><strong>BENEFITS &amp; PERKS IN A NUTSHELL:<br/><br/></strong><ul><li>Flexible working arrangements</li><li>LinkedIn Learning</li><li>Sabbatical &amp; special leave policies</li><li>WeRoad partnership</li><li>Birthday, 24th + 31st December off</li><li>Short term EU work policy</li><li>Mobility Credit</li><li>Health insurance</li><li>Employee assistance program<br/><br/></li></ul><strong>Plus more local benefits depending on your work location!<br/><br/></strong><strong>DIVERSITY, EQUITY &amp; INCLUSION:<br/><br/></strong>Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.<br/><br/>We want you to grow and evolve, bring your true self to work.<br/><br/><strong>ABOUT US:<br/><br/></strong>Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.<br/><br/>In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride? </div>